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해외 - 영미권
해외 - 일본
기술지원 / 장애접수 / 유지보수
02-2108-1599
기술지원
02-2108-1599
장애접수 및 유지보수
070-7116-2895
해외 - 영미권
070-7116-2239
해외 - 일본
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1. Product priceThe price for each product is set differently depending on the number of servers and client users, and customization may occur according to the customer's system, so please consult with the sales person before discussing the price.
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2. Product purchase processAfter consulting on the product you want to purchase by contacting the product purchase and sales contact in the 'Support' menu, review the quotation issued by our company and purchase through the contract process. When the contract is completed, we go through the solution supply process and support installation and delivery to the customer.
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3. When a problem occurs while using the productIf you write the name of the customer and the symptom of the problem in detail through the inquiry form, we will reply quickly after checking. If the problem is not solved smoothly, please contact the maintenance contact in the customer inquiry menu to receive disability support.
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4. MaintenanceWowsoft provides free maintenance service for one year after delivery and installation of the product. If one year has passed, you can receive maintenance service with a paid maintenance contract.
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5. Product UpgradeProduct upgrade is applicable only when a version-up product is released, and product upgrade costs are incurred.
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6. Remote access method for troubleshootingWe use the “remote support service” to provide immediate resolution to problems occurring on the customer's PC. Please click Remote Support Service in the Customer Inquiry menu and log in so that our technical support staff can remotely access your PC. Please stop using your PC for a while during remote support. We ask for your cooperation so that the issue can be resolved. You can rest assured that we do not acquire any information on your PC through remote access.
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7. Deletion of productsIn the case of product deletion, it is difficult for us to proceed arbitrarily. Please prioritize receiving inquiries to the person in charge of security at the customer company (workplace). If you do not know the security officer of the customer company (workplace) or if it is difficult to delete using the corresponding route If you contact our maintenance manager or our main phone number (02-2108-1599), we will forward it to our engineer.
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1. Scope of Business PartnershipPartner business alliance with our company is a sales channel. technical partnership. It is classified as a solution partnership. Sales Channel: Sales of our products from partners to end-users. Technical cooperation: This is the business of exchanging our own technology or partner company's technology and including it in each company's product. Solution Alliance: This refers to the business of applying and supplying our products to partner companies' products in an OEM manner.
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2. Business partnership processAfter determining the scope of business alliance and supply price between the company and the partner company, the partnership is executed through mutual MOU and partner contract.
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1. What kind of company is WOWSOFT?Wowsoft was established in 2004 and is a venture company that specializes in developing software solutions. As its main field, it develops solutions related to end-point security and supplies them to corporations and public institutions. It has low-level control technology for printing and documents as its know-how and is achieving 100% sales growth every year. company.
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2. What is Wowsoft's vision?Wowsoft aims to grow into a global security partner for IT environments based on end-point security solutions. Our core values are the strengthening of differentiated core competencies and responsible management so that we can establish ourselves as a core partner of the company by providing continuous and stable solution and service support to our customers.
고객지원
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문의 신청 또는 담당자 연락처를 통해 문의해 주세요.
응대 가능 시간 : 평일 09:00~18:00, 토/일/공휴일 휴무
FAQ
자주 묻는 질문
응대 가능 시간
평일 09:00~18:00
토/일/공휴일 휴무
